Question 1

What are your check-in and check-out times?

Accepted Answer

Check-in is at 4:00 PM and check-out is at 10:00 AM. Early check-in or late check-out may be available on request depending on the property's schedule.

Question 2

What is your cancellation policy?

Accepted Answer

Cancellations made 30 or more days before arrival receive a full refund. Cancellations made 15 or more days before arrival receive a partial refund. Cancellations within 15 days are non-refundable.

Question 3

Is a security deposit required?

Accepted Answer

No security deposit is required. We do recommend purchasing travel insurance before your trip to protect against unexpected cancellations or emergencies.

Question 4

Are pets allowed?

Accepted Answer

No, pets are not permitted at any of our properties.

Question 5

What is the maximum occupancy?

Accepted Answer

Each property has a stated maximum occupancy listed on its page. We ask that guests respect this limit for safety and comfort.

Question 6

Is parking available?

Accepted Answer

Yes, all properties include free on-site parking. The number of spaces varies by property — check the listing or ask us.

Question 7

What is provided at the property?

Accepted Answer

All properties come with fresh linens, towels, a fully equipped kitchen, and high-speed WiFi. Starter supplies (soap, toilet paper, coffee) are included for your first day.

Question 8

Do I need to bring beach gear?

Accepted Answer

Our beachfront properties include beach chairs and umbrellas. Boogie boards and other gear vary by property — check the listing or reach out and we'll confirm.

Question 9

What airports are closest to your properties?

Accepted Answer

For Florida properties, the nearest airports are Northwest Florida Beaches International (ECP) and Tallahassee for Cape San Blas. For Puerto Rico, fly into San Juan (SJU). For the Georgia cabin, Hartsfield-Jackson Atlanta (ATL) is about 90 minutes away.

Question 10

How do I get directions and access instructions?

Accepted Answer

Full directions and door codes are sent 48 hours before your arrival date via email.

Question 11

Who do I contact if something goes wrong?

Accepted Answer

We're reachable by phone and text 7 days a week. Our contact number is included in your booking confirmation and pre-arrival email.

Question 12

Can I extend my stay?

Accepted Answer

If the property is available, absolutely. Text us and we'll sort it out.

Frequently Asked Questions

Frequently Asked Questions